Frequently Asked Questions

Do you have any questions about the NO MONKEY Academy? You are right here. We have collected many frequently asked questions that will hopefully provide you answers to any of your questions.

If it’s not the case, just e-mail your question, and we will come back to you with a solution.

  • Access

    All questions considering browser, firewall settings, etc.

  • Which browsers meet all criteria?

    Participants have an HTML5 capable browser (Chrome, Firefox, Edge) on their desktop operating system

    • Supporting for the WebRTC protocol (test https://test.webrtc.org/)
    • JavaScript is enabled at the browser and domain
    • Synchronized audio input and is set up on the system (implicitly via telephone), e.g. using a headset
  • Do I need to make changes to my firewall?

    The firewall of the computer or network firewall does not block outgoing connections to all NO MONKEY sub-domains *.no-monkey.com. The WebRTC protocol (tunneling is done via a TURN server and can be tested in advance with https://test.webrtc.org/)

    • TCP/IP ports 80/443 (for HTTP/HTTPS)
    • UDP ports in the range 16384 - 32768 (for FreeSWITCH/HTML5 RTP streams)
  • Infrastructure

    All questions considering your bandwidth, workplace, etc.

  • What do I need to consider about my workplace?

    The computer has

    • at least downstream bandwidth of at least 3 MBit/s and upstream of 1 MBit/s
    • Recommended quad core processor and 8 GB working memory or more
    • Recommended a workplace with two screens where one is of 24" inch, mouse and keyboard